Enter your order number and email address below to track your shipment.
Track Your Order
| Field | Instructions |
|---|---|
| Order Number | Found in your order confirmation email (e.g., #VEZENY-12345) |
| Email Address | The email you used when placing the order |
Button: Track Order →
What to Expect
| Status | What It Means |
|---|---|
| Order Confirmed | We have received your order and are preparing for production |
| In Production | Your jewelry is being handcrafted (3–4 business days) |
| Shipped | Your order has left our warehouse. You will receive a tracking link via email |
| Delivered | Your package has been delivered as per the carrier’s update |
Tracking Not Working?
Here are a few things to check:
Tracking information may take 24–48 hours to appear after shipment
Double-check your order number and email address
Check your spam or junk folder for tracking emails
Sometimes carriers update delivery status late — try again in a few hours
If you still cannot track your order after 5 business days, please contact us.
Lost or Delayed Package?
If your package is delayed beyond the estimated delivery time:
Check the tracking link for the latest update
Contact your local post office with your tracking number
If still unresolved, email us at [email protected]
We will help you locate your package or file a claim with the carrier.
Need Help?
Our customer support team is here for you.
Please include your order number in your email so we can assist you faster.
We typically reply within 24 hours on business days.