Refund and Returns Policy

8Thank you for shopping at VEZENY. We want you to love your moissanite jewelry. If for any reason you are not completely satisfied, please review our return and refund policy below.

1. Return Eligibility

You may return an item under the following conditions:

Non-returnable items:

• Custom-made or personalized pieces (unless defective)
• Items damaged due to wear and tear
• Items returned after 30 days

2. How to Request a Return

To initiate a return, please follow these steps:

1. Email us at [email protected] with:
   • Your order number
   • The item(s) you wish to return
   • Reason for return (optional but helpful)
2. We will reply within 2 business days with return instructions and your Return Authorization (RA) number.
3. Pack the item securely in its original packaging. Write your RA number on the outside of the package.
4. Ship the package to the address provided in our return instructions.

Please do not send your return back without contacting us first. Unauthorized returns may not be processed.

3. Return Shipping Costs

For customer-paid returns, we recommend using a trackable shipping service. We are not responsible for lost or damaged return packages.

4. Refund Process

Once we receive your return:

1. Inspection (3–5 business days): We will inspect the returned item to ensure it meets our return conditions.
2. Approval: If approved, we will process your refund.
3. Refund issued: Refunds are credited to your original payment method (PayPal or credit card).

Refund timing: After we process the refund, it may take 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Shipping costs: Original shipping fees are non-refundable (unless the return is due to our error or a defective item). Return shipping costs paid by the customer are also non-refundable.

5. Exchanges

If you would like to exchange an item for a different size or style:

1. Follow the return process above to return the original item.
2. Place a new order for the item you want.

This is the fastest way to get the correct item. We do not offer direct exchanges at this time.

6. Damaged or Defective Items

If your item arrives damaged or with a manufacturing defect:

1. Contact us within 7 days of delivery at [email protected]
2. Provide your order number and clear photos showing the damage or defect
3. We will arrange a return and send you a replacement at no cost

Note: Normal wear and tear, accidental damage, or improper care are not considered manufacturing defects.

7. Cancellations

You may cancel your order within 2 hours of placing it, as production begins shortly after.

If you wish to cancel after 2 hours, please contact us immediately. We will try to stop production, but if your item is already in production or has shipped, cancellation may not be possible.

8. Contact Us

If you have any questions about our return and refund policy, please contact us:

[email protected]

Please include your order number in your email for faster service.

We typically reply within 24 hours on business days.