Thank you for choosing VEZENY. We want you to enjoy a smooth and transparent shopping experience. Below you’ll find everything you need to know about shipping times, production, and delivery.
1. Free Worldwide Shipping
We offer free worldwide shipping on every order — no minimum purchase required.
No hidden fees
No minimum order value
Every order, everywhere, always free
2. Production Time
Since each VEZENY piece is handcrafted just for you, please allow 3–4 business days for production before your order ships.
Why does this take time?
Each ring, necklace, bracelet, or earring is carefully made by our skilled craftsmen
We inspect every piece for quality before shipping
This ensures you receive a product that meets our high standards
📦 Total time to receive your order = Production time (3–4 days) + Shipping time (see below)
3. Shipping Time
Once your order has been crafted and shipped, delivery times are as follows:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 6–9 business days (U.S.) Delivery may be faster for some international destinations. | Free |
| Express Shipping | 3–5 business days(U.S.) | Calculated at checkout |
Please note:
Business days are Monday through Friday, excluding public holidays
Delivery times are estimates and may vary due to customs processing or unexpected delays
During peak seasons (holidays, promotions), production may take 1–2 extra business days
4. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number.
You can track your package using the link provided. It may take 24–48 hours for tracking information to appear after shipment.
If you don’t receive a tracking number within 5 business days after placing your order, please contact us at [email protected].
5. Shipping Destinations
We ship worldwide — no country is left behind.
If you’re unsure whether we ship to your location, simply proceed to checkout. The system will show available shipping options based on your address.
6. Customs, Duties & Taxes
Depending on your country, you may be charged import duties, taxes, or customs fees upon delivery.
These fees are not included in our prices or shipping costs
They are the customer’s responsibility
Customs policies vary by country — please check with your local customs office for details
For EU customers: VAT may be collected at checkout depending on your location and current regulations.
7. Lost or Delayed Packages
If your package is delayed beyond the estimated delivery time, please:
Check the tracking link for updates
Contact your local post office with your tracking number
If still unresolved, email us at [email protected]
We will do our best to assist you and file a claim if necessary. Please note that refunds for lost packages can only be processed after the carrier confirms the loss (usually 30+ days from shipping date).
8. Shipping Address Errors
Please double-check your shipping address before placing your order.
If you realize you entered the wrong address, contact us within 2 hours of placing your order. After that, your order may have already entered production and cannot be modified.
We are not responsible for packages delivered to incorrect addresses provided by the customer.
9. Questions?
If you have any questions about shipping or delivery, feel free to reach out:
We typically reply within 24 hours on business days.