What is moissanite?
Moissanite is a lab-created gemstone known for its exceptional brilliance and fire. It was first discovered in a meteor crater and is now sustainably grown in laboratories. It looks very similar to diamond but is more affordable and even more sparkly.
Is moissanite as durable as diamond?
Yes. Moissanite ranks 9.25 on the Mohs hardness scale (diamond is 10). It is highly resistant to scratching and chipping, making it perfect for everyday wear — including engagement rings.
Will moissanite lose its sparkle over time?
No. Moissanite maintains its brilliance forever. It does not become cloudy or dull. A simple cleaning with mild soap and a soft brush will restore its original shine.
What natural gemstones do you offer?
VEZENY offers a selection of genuine natural gemstones, including amethyst, citrine, peridot, topaz, and garnet. Each gemstone has its own unique color, character, and beauty, making every piece special.
Are natural gemstones unique?
Yes. Since natural gemstones are formed in nature, slight variations in color, tone, and internal characteristics are normal. These unique details make each gemstone piece one of a kind.
How do I choose the right ring size?
Please refer to our [Size Guide] page for detailed ring sizing instructions. If you need assistance choosing your size, our customer support team is happy to help.
Are VEZENY jewelry pieces made with real sterling silver?
Yes. Our jewelry is crafted with 925 sterling silver and carefully selected gemstones. Each piece is designed with attention to detail for lasting beauty and everyday wear.
How can I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. You can pay via credit card (Visa, Mastercard, American Express), PayPal, or other options shown at checkout.
Can I cancel or modify my order after placing it?
We process orders quickly. If you need to cancel or change your order, please contact us within 2 hours of placing it. After that, your order may have already been prepared for shipping.
Do you offer gift wrapping?
Yes. You can add gift wrapping during checkout. All orders come in a VEZENY jewelry box, but gift wrapping includes an extra ribbon and a printed message card.
Where do you ship from?
We ship worldwide directly from our workshop in Hong Kong.
Do you charge for shipping?
No. We offer free worldwide shipping on every order, no minimum purchase required.
How long does it take to make and ship my order?
Since each piece is handcrafted just for you, please allow 3–4 business days for production before shipping.
After that, delivery times are:
Standard Shipping: 6–9 business days to the United States. Delivery may be faster for some international destinations.
Express Shipping: 3–5 business days (available at checkout for a small fee)
Please note that delivery times may vary slightly due to customs processing, local carriers, or other factors beyond our control.
Why is there a production time?
Many VEZENY pieces are made to order, allowing us to focus on quality craftsmanship and careful finishing. We believe a thoughtfully created piece is worth the wait.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, undamaged, and in their original packaging. Please contact us first to request a return authorization.
How do I return an item?
Email us at [email protected] with your order number and the item you wish to return. We will provide you with return instructions. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
How long does it take to receive a refund?
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. The refund will be credited to your original payment method.
How do I clean my moissanite and gemstone jewelry?
Clean your jewelry with warm water, mild soap, and a soft brush. Gently remove dirt and rinse thoroughly before drying with a soft cloth. Avoid harsh chemicals and excessive impact.
Can I wear my jewelry every day?
Yes. Our 925 sterling silver jewelry with moissanite and natural gemstones is designed for everyday elegance. However, we recommend removing jewelry during heavy work, sports, swimming, or activities involving chemicals to maintain its beauty.
How should I store my jewelry?
Store your jewelry in a dry place, preferably inside the VEZENY jewelry box or a soft pouch. Keeping pieces separated can help prevent scratches and maintain their shine.